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KONDESK respects your right to privacy and is committed to safeguarding the privacy of our customers, Mobile App and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act, 1988 (Cth). This policy sets out how we collect and treat your personal information. "Personal information" is information we hold which is identifiable as being about you.
Kondesk will, from time to time, receive and store personal information you enter into our Mobile App, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
We may use the information collected for purposes to which you have consented
KONDESK is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure.
KONDESK understands that privacy of children is of utmost importance and does not knowingly collect Personal Information from users who are 18 years of age.
Depending upon national and sometimes state law you may be called a "minor" when it comes to signing a contract or consenting for us to collect and process your personal data. This means you have not reached the legal age of consent.
In many countries including Australia, New Zealand, Canada, Singapore and the USA, it is usual to require a person to be 18 years of age.
In Europe it is usual that a person is 16 years of age, 13 in the U.K. to consent to receive marketing information. As part of protecting you and your rights, if the law says you are still a "minor", we require your parents/guardians consent to directly collect and process your data via online services. If you are under 18, you should read this privacy terms with your parents and guardian to understand it completely.
KONDESK may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
KONDESK may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.
A "cookie" is a small data file that can be placed on your hard drive when you visit certain Websites/Mobile App/Mobile App. We may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide.
We use temporary and permanent cookies to enhance your experience of our KONDESK. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in' option in KONDESK Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website.
Technologies such as: cookies, beacons, tags and scripts are used by us and our partners [such as reseller partners], affiliates, or service providers [such as analytics service providers]. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSO) to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs to collect and store information. Various browsers may offer their own management tools for removing LSOs.
We also use other methods to collect data from and about you including through:
Direct interactions.
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Automated technologies or interactions.
As you interact with our website & mobile application, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.
Third parties or publicly available sources.
We may receive personal data about you from various third parties as set out below but not limited to:
User may be given the option to access or register for the Service through the use of user name and passwords for certain services provided by third parties (each, an "Integrated Service"), such as through the use of your Google or Microsoft 365 account, or otherwise have the option to authorize an Integrated Service to provide Personal Data or other information to us. By authorizing us to connect with an Integrated Service, the User authorizes us to access and store the name, email address(es), phone number(s), date of birth, gender, current city, current country, profile picture URL, and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand what information that Integrated Service makes available to us, and make changes as appropriate. Please review each Integrated Service's terms of use and privacy policies carefully before using their services and connecting to our Service.
Data Transmission: We may transfer personal data to other companies within our group of companies or otherwise grant them access to this data. Insofar as this disclosure is for administrative purposes, the disclosure of the data is based on our legitimate business and economic interests or otherwise, if it is necessary to fulfill our contractual obligations or if the consent of the data subjects or otherwise a legal permission is present.
We partner with third parties to manage our advertisements on other sites. Our third partythird-party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based advertisements, you may opt-out. However, you will continue to receive generic advertisements on other Websites/Mobile App that display advertisements.
This Software may include links to third-party Websites/Mobile App; you may redirect to such third-party Websites/Mobile App as the user of this software. The third-party sites are not under our control of and are not responsible for the content of any third-party Websites/Mobile App and/or any links contained in the third-party Websites/Mobile App. is providing these links to the third-party Websites/Mobile App to you only for your convenience and is not responsible for any kind of loss/ damage arising out of it and the access to or any other act on such third-party links shall be entirely at your risk.
KONDESK use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
We may need to share your Personal Information and your data to our affiliates, resellers, service providers and business partners solely for the purpose of providing KONDESK Services to you. The purposes for which we may disclose your Personal Information or data to our service providers may include but are not limited to, data storage, database management, web analytics, and payment processing or in-app purchases.
These service providers are authorized to use your Personal Information or data only as necessary to provide these services to us. In such cases KONDESK will also ensure that such affiliates, resellers, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share your Personal Information or data to any person outside KONDESK for any purpose that is not directly connected with providing KONDESK Services to you. We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy Statement. We do not sell your Personal Information to third parties. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners and advertisers.
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by KONDESK in our sole and absolute discretion for protecting the safety of our users, employees, or the general public. If KONDESK is involved in a merger, acquisition, or sale of all or a portion of its business or assets, you will be notified via email and/or a prominent notice on our website & mobile application of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
The client's personal information such as name, email ID, and contact number will be shared for in app purchases. Apart from this, the client's installed application may also access as it may be necessary for the processing of payment and is saved on a secure platform.
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing KONDESK Services to you and are bound by confidentiality obligations.
In the event we decide to use your Personal Information for any purpose other than as sedstated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. From time to time, we may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from KONDESKby selecting the ‘unsubscribe' function present in every email we send. However, you will continue to receive essential transactional emails.
Upon request, we will provide you with information about whether we hold any of your Personal Information. Users who wish to correct, update or remove any Personal Information including those from a public forum, directory or testimonial on our site may do so either by accessing their user account or by contacting KONDESK Customer Support Services. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.
As a Data subject you are entitled to rights such as.
We make every effort, including periodic reviewsreviews, to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing KONDESK Services, kindly contact KONDESK Customer Support Services. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.
We may modify the Privacy Policy Statement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes in the Privacy Policy Statement that affect your rights, Youyou will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of KONDESK Services by providing a notice by email within 30 days of being notified of the availability of the modified Privacy Policy Statement if the Privacy Policy Statement is modified in a manner that substantially affects your rights in connection with use of KONDESK Services. Your continued use of KONDESK Services after the effective date of any change to the Privacy Policy Statement will be deemed to be your agreement to the modified Privacy Policy Statement. You will not receive email notification of minor changes to the Privacy Policy Statement.
We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website & application software.. This information is publicly available to all users of these forums and visitors to our website and mobile application.. We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as KONDESK is not responsible for the Personal Information users elect to disclose. KONDESK also supports third party widgets such as Facebook and Twitter buttons on the website that allow users to share articles and other information on different platforms. These widgets may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the widgets to function properly. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information. Your interactions with these widgets are governed by the privacy policy of the company providing it.
If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at legal@konze.com,. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.
The mobile app offers payment option through the "in-app purchases", all payments will be processed through the application via Google play /app store from which you originally downloaded the application. You may access the applicable "in-app purchase" rules and policies directly from the play store. You acknowledge and agree that all billing and transactions processes are handled by the Google Play /app Store provider from whose platform you downloaded the game and are governed by the Play/app store provider's terms and conditions.
In case you have any payment related issue then you may approach Play/App Store Provider directly. Moreover, the data saved regarding payment and transactions is governed by terms and conditions of respective Play/app store, therefore even after your account deletion we may not ensure deletion of all payment transaction related data, you may refer respective app policy for the same.
This certification covers our collection, use and disclosure of information we collect through our website konze.com/products/kondesk and through KONDESK Services/ mobile application. The use of information collected through KONDESK Services/ shall be limited to the purpose of providing the KONDESK Services/ to you.
KONDESK/ acknowledges that you have the right to access your Personal Information. KONDESK has no direct relationship with the individuals whose personal data it processes. If you are an individual user of KONDESK Services, you can directly contact KONDESK to correct, amend, or delete inaccurate data. In other cases, an individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct such query to his data controller who may be a customer of KONDESK Services. If requested to remove data we will respond within a reasonable timeframe. We will retain Personal Information we process on behalf of our customers for as long as needed to provide KONDESK Services to our customers. KONDESK will retain Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon termination or expiration of the Agreement we shall delete, within up to sixty days, all Personal Data provided pursuant to the Agreement. For the removal of doubt, we will not have any obligation to retain such data following the termination of this Agreement. This requirement shall not apply (i) to the extent we are not required by applicable law to which we are subject to retain some or all of the Personal Data, and (ii) to archived data on back-up systems (e.g., in the form of audit logs). In such case the relevant Personal Data shall be securely isolated and protected from any further Processing, except to the extent required by applicable law. We may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
KONDESK may transfer Personal Information to third party service providers that help us in providing the KONDESK Services. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy Statement regarding notice and choice and the service agreements with you.
If you face any issues or have questions about this policy, please get in touch with our grievance officer at legal@konze.com (NOTE mention respective email id - KONDESK)
KONDESK is the CRM system owned and operated by KONZE Enterprise Pty Ltd ("KONZE"). These Terms & Conditions are in addition to the Terms & Conditions available on konze.com.
This document shall be a legally binding electronic contract between You, which includes the company you represent and the company that registered you (collectively "You"), and kondesk.com, which includes its owner and assignees ("Our", "We", "Us", KONZE, or "Kondesk"). The Terms of Service described below govern your use of kondesk.com and its related products and services (collectively, our "Service").
KONZE reserves the right to update or change the Terms of Service any time without prior notice. Any new feature/s that augments or advances the present Service, such as involving the release of new tools and resources, will be subject to the Terms of Service. Your continued use of the Service after any such changes will constitute your assent to said changes.
KONZE may choose to communicate with you via email regarding your account, news, updates or any other issues related to your account. You will hence automatically subscribe to our mailing lists or newsletters. You may choose to opt out of the subscription at any time
It is your responsibility to maintain the security of your account, username and password. KONZE is not liable for any loss or damage from your failure to conform with safety obligations
You are accountable for all published content and activity under your account (including user generated content) - be it live chat, help desk, phone or social.
Kondesk and its related Services require and active internet connection. It is Your responsibility to provide for and arrange a secure Internet access and pay any service charges linked to such access. If We believe that You are misusing the Service, We may until further notice, interrupt your use of the account and Service and may seek your cooperation to resolve the same
We reserve the right to accept or refuse our Service to a potential client. We solely have the discretion on whether to allow you to register, renew, change plan, or use our services.
You must provide your Company name, business email address, full legal name and any other information required to create an account with us
The Service is available free of charge if You register only up to 5 users on the account. If you wish to register more than 5 users, a trial/demo period will be available for 20 days after which You will be automatically charged a monthly Subscription Fee. This fee will be auto-debited using the payment details provided by You. If You cancel your subscription, you will still have access to our Service till the end of Your trial period.
The Terms of Service apply throughout Your free trial/demo period and during Your subscription to the Service based on the plan you choose.
Conditional upon your compliance with these Terms of Service throughout your period of Subscription, You have regulated, non-exclusive, and revocable right to access and use this Service for Your internal commercial purposes. You are responsible for the activities of any third parties using the Service through your account. You may subscribe to more than one supplementary Service within Kondesk. They may be subject to independent and separate Service Plans based on the Service you purchase
In accessing or using the Websites you agree that you will not:
Unless otherwise stated in the Supplementary terms of an individual Service, excluding Your free trial/demo, all charges related to Your Account ("Subscription Charges") are owed in full and billed in advance, when You subscribe to any Service. The Subscription Charges are based on the Service Plans You select and are owed in full until Your account is terminated, unless otherwise specified. We will provide You with a receipt for each payment made by You. You may also track your payment history from within the Service.
Subscription charges and the Service Plan prices are subject to change at our discretion. You will be notified of such changes via email. Kondesk shall not be liable to You or any third-party for any modification, price change, suspension, or discontinuance of the Service.
Subscription charges are payable by Your credit card or any other accepted method of payment by setting up automatic debit during account set-up. You hereby consent Us or Our approved agents, as applicable, to bill Your credit card upon Your subscription to the Service (and any renewal thereof). Payments are due on a monthly basis.
Your subscription to the Service will automatically renew for the next term equivalent to the then elapsing term. The Subscription
Charges for each renewal will remain the same for your chosen service plan unless otherwise
specified
You acknowledge and agree that, unless You terminate Your Account according to the Terms
set out the in the Suspension and Account Termination section, Your credit card will
be charged automatically for the applicable Subscription Charges
We may use a third-party service provider to manage credit card details and other payments;
provided that the provider is not permitted to store, retain or use Your payment account
information except to process your payments for Us. You must notify Us if there are any
changes in Your credit card or other payment account details, by either updating Your
Account or by e-mailing Us at
info@kondesk.com.
Unless otherwise indicated in these Terms or as part of Your Service Plan, all Subscription Charges are non-refundable. No repayments shall be issued for partial use or non-use of the Service by You.
Unless otherwise indicated, the Subscription Charges exclude any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively "Taxes"). You are accountable for paying the Taxes that would be imposed on You by government authorities. You will receive an invoice form Us for such Taxes if We believe We have a lawful obligation to do so and You agree to pay such Taxes if so invoiced
We may, at Our sole discretion, offer You certain benefits such as discounts on Subscription Charges or an extension in Subscription Term for no extra payments from You, in terms of Service use. Such benefits would be specific to Your Account and the Service identified while offering these benefits. They are not transferrable. The benefits may have an expiry date.
We shall not be liable to You or any other third party for suspension or termination of Your Account or access to and use of the Service, if such suspension or termination is in accordance with these Terms.
We will notify You if the auto-debit for Your Account fails and We do not receive payment towards the Subscription Charges within the due date for Your Account. You will be given seven (7) days to make a payment using Your credit card or any other acceptable payment method as specified on the payment Form. If We do not receive payment within the foregoing time period, in addition to Our rights to other remedies available under law, We may (i) Suspend Your access to and use of the Service until We receive the payment for the Subscription Charges as specified in these Terms (ii) Restrict Your access to premium features of the Service and/or (iii) Terminate Your Account.
In addition to suspension for late payment or non-payment of Subscription Charges, We may suspend Your access to and use of Your Account and the Service if You are in violation of the Terms; these may include misuse of the Service or a breach of the Terms specified in this document. You will be notified of Your activities that violate these Terms and, at Our sole discretion, provide You with a period of seven (7) days to rectify or cease such activities. If You do not rectify such activities within said period or if We believe that Your breach of these Terms cannot be rectified, Your Account shall be terminated.
Only the individual Account owner can terminate the Account. This individual is solely liable for correctly cancelling Your account. If You pay for Your Account through credit card, You may elect to terminate Your Account at any time by clicking on the ‘Account Settings' link in the ‘Admin' page when You log in to Kondesk. You may also terminate Your Account by writing to info@kondesk.com. Account cancelations typically take about 2-3 business days to be processed. Once your account is cancelled, all your account information will be deleted after 20 days. You won't be charged again after your official cancelation date.
We strongly recommend that You export all Your Service Data before You terminate Your Account even if You do not renew Your Subscription after the trial period. In any event, following the termination of Your Account either by You or Us, including the trial period, We will retain Your Service Data for a period of one (1) year after termination, unless otherwise specified.
Throughout Your Subscription term, You may request Us to import data into Your Account. You hereby recognise and acknowledge that We may access and process Your data in connection with offering You support during such migration of data.
If You choose to terminate a lock-in contract before the end of its term, We may charge you an exit fee. Similarly, any technical support You may require for data export after the termination of Your subscription is also chargeable by us at $100-$ 250 per hour.
If You terminate Your Account prior to the end of Your then-effective Subscription Term or We effect such termination, in addition to other amounts You may owe Us, You must immediately make any outstanding payments associated with the remainder of Your Subscription Term, unless waived by Us in writing.
You will not be required to pay this amount in the event You terminate Your subscription or Your Account due to a material breach of these Terms by Us, provided that You provide advance notice of such breach to Us and allow Us not less than thirty (30) days to reasonably rectify such a breach.
KONZE in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other KONZE service, for any reason, at any time. Such termination of the Service will result in the deactivation or deletion of your Account or access to your Account, and the forfeiture and relinquishment of all content in your Account.
You may modify, change or customise Your Service Plan or between two Service plans. However, You acknowledge that downgrading a service plan may lead to loss of content, features or capacity of the Service. We are not liable for this loss. New Subscription charges may also be applicable based of the new/modified Service Plan You choose If you choose to update a plan, the Subscription charges for the existing month will be charged on a pro-rata basis and the following months will be charged according to the new Service plan. If the new Service plan is a downgrade from the previous plan, You will obtain a refund for the existing period in the form of credits; these will be credited to Your Account and will act as an offset for the new Subscription Charges payable for the following months.
All software, technology, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, reviews, ideas, and other data or copyrightable materials or content, including the selection and arrangements thereof is "Content." Where KONDESK provides Content to You in connection with the Services, including, without limitation, the software, the products and the site, it is "Company Content". Content remains the proprietary property of the person or entity supplying it (or their affiliated and/or third-party providers and suppliers) and is protected, without limitation, pursuant to Australian and foreign copyright and other intellectual property laws.
KONZE hereby grants You (as a User) a limited, non-exclusive, non-transferable license to access Company Content available on kondesk for Your personal, non- commercial purposes in accordance with these Terms and any conditions. All other uses are expressly prohibited absent Our express written consent. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, license, or otherwise transfer or use any Company Content unless We give You explicit permission to do so. Company Content is licensed, and not sold to You. Notwithstanding the foregoing, We reserve the right to revoke this license to access and use Company Content granted to You as described above.
Your access to the Service may be restricted or unavailable (a) during
Additional services such as integrations and applications may be made available to You when You use Kondesk. You have the choice to enable these additional Services and integrate them into Our Service as a part of Your Service plan. These services are directed by their own terms and privacy policies. You therefore acknowledge that we are not responsible for Your use of these Services, and We are not liable for any warranties, loss or damage due to Your choice to integrate, access and use these services. You are responsible for Your reliance on the privacy practices, data security procedures or additional policies of such Services and hence cannot hold us liable in connection to the same. We are also not accountable for the data hosting and data transfer practices of the providers of such Services. You must contact the providers of these Services in relation to any comments, queries, complaints or feedback about such other Services.
Our Privacy and Cookies Policy is incorporated into these Terms & Conditions
Neither KONZE nor any of our directors, officers or employees are responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive or other damages (including without limitation, damages for loss of business, loss of data or lost profits), under any contract, negligence, strict liability or other theory arising out of or relating in any way to the services and/or materials, available through our website. Your sole remedy for dissatisfaction with the services, is to stop using the services or linked third-party websites, as applicable.
In jurisdictions where the exclusion of implied warranties or limitation of liability for incidental or consequential damages is not permitted, our liability will be limited to the greatest extent permitted by law.
You agree that the damage exclusions in these terms of use shall apply even if any remedy fails of its essential purpose.
You hereby indemnify, defend and hold harmless, KONZE and its officers, directors, or employees from and against all reasonably foreseeable losses, expenses, damages, costs, claims and demands, including reasonable attorneys' fees and related costs and expenses, due to or arising out of Your breach of any representation or warranty hereunder. We reserve the right, at Our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by You, and in such a case, you agree to fully cooperate as reasonably required with such defences and in asserting any available defences.
Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under Australia law.
These Terms & Conditions are governed by the laws of Victoria, Australia.